If you’ve recently experienced an issue with MakeMyTrip, such as a booking error, refund delay, or any other service-related complaint, you’re not alone. As one of India’s most popular online travel portals, MakeMyTrip handles countless reservations daily, and while it aims to deliver a smooth customer experience, things don’t always go as planned. When that happens, knowing how to escalate your complaint effectively can make all the difference. Here’s a step-by-step guide on how to escalate MakeMyTrip complaints for a quicker resolution.
This guide is brought to you by BBR, your dedicated platform for consumer rights and advocacy in India. BBR empowers consumers by providing tips, guides, and social amplification to address unresolved complaints with major brands.
Step 1: Contact MakeMyTrip Customer Care
Starting with customer care is always the first and best step in addressing any issue. MakeMyTrip has multiple channels to reach their support, including:
- Phone Support: Reach MakeMyTrip’s customer care by calling 0124-462-8747 or 0124-504-5105. These lines are usually active for urgent inquiries.
- Email Support: For non-urgent issues, write a detailed email to service@makemytrip.com explaining your complaint.
- In-App Support: If you’ve booked using the MakeMyTrip app, use the app’s support section to raise a query. They provide responses through the app’s chat feature.
When contacting support, ensure you include essential details such as booking ID, contact information, payment details, and a clear description of the issue. A well-documented complaint at this stage often prevents the need for further escalation.
Step 2: Utilize MakeMyTrip’s Social Media Channels
If your issue remains unresolved through customer care, reaching out via MakeMyTrip’s social media channels can help.
- Twitter: Send a tweet tagging @makemytripcare or @makemytrip, summarizing your complaint. Attach relevant screenshots or booking details if possible. Twitter often gets quicker responses as brands seek to maintain their online reputation.
- Facebook: You can also message MakeMyTrip on their official Facebook page, outlining your complaint.
When reaching out on social media, keep your tone respectful and concise. Briefly state the problem, and tag appropriate handles to draw attention. Additionally, tagging consumer advocacy platforms like BBR on Twitter can help amplify your post and increase visibility. At BBR, we work to elevate consumer voices by sharing and boosting complaints on social media to hold brands accountable.
Step 3: Send an Official Complaint Email to MakeMyTrip
If MakeMyTrip’s customer care and social media channels don’t resolve your issue, it’s time to send a formal complaint email to their higher authorities. Here’s how to do it:
- Grievance Officer Email: Draft an email and send it to grievanceofficer@makemytrip.com. Include:
- Booking ID
- Full description of the issue
- Actions you’ve taken to resolve it so far
- Attach any relevant documents (booking confirmations, screenshots, etc.)
- Escalate to the Nodal Officer: If your issue still remains unresolved, escalate it to MakeMyTrip’s Nodal Officer at nodalofficer@makemytrip.com. Restate your complaint briefly and mention all the previous efforts you’ve made for resolution.
Step 4: Lodge a Complaint on the National Consumer Helpline (NCH)
If MakeMyTrip’s internal channels have failed to provide a satisfactory response, you can escalate the complaint through India’s National Consumer Helpline (NCH). This government-backed platform helps mediate disputes between consumers and companies.
- NCH Website: Visit the official National Consumer Helpline portal consumerhelpline.gov.in.
- Mobile App: Download the “NCH App” from the Google Play Store or Apple App Store.
- UMANG App: Download the “Umang App” from the Google Play Store or Apple App Store.
- Call the Helpline: You can call the NCH toll-free number at 1915 (available in multiple languages).
- Send an SMS: Type your complaint details and send an SMS to 8800001915, and the helpline will respond.
- WhatsApp: You can register the complaint on WhatsApp number 8800001915
NCH typically follows up with the company to address and resolve complaints in a consumer-friendly way.
Step 5: Escalate to the Consumer Court
If all previous steps fail, the next option is to take your case to the Consumer Court. This is a formal and legal way of filing a complaint that may involve a legal process.
- Determine the Jurisdiction: Consumer disputes of values up to ₹1 crore can be filed in District Consumer Forums, while claims above this amount can be escalated to State or National Commissions.
- Document Preparation: You’ll need to submit a complaint letter, previous communication records, proof of transaction, and any supporting documents.
- File the Complaint: Visit your local consumer court in person or use their online platform, available for certain states. Note that consumer court processes may take time, so this should be used as a final resort if MakeMyTrip continues to ignore your complaint.
Step 6: Amplify Your Complaint with BBR
For consumers who feel stuck with unresolved complaints, BBR offers a powerful platform to gain attention. Here’s how BBR can help:
- Social Media Amplification: BBR operates on major social media channels, where we highlight consumer issues and tag relevant brands, encouraging prompt responses.
- Community Support: Our community members actively engage with shared posts, helping increase visibility and pressure on the company.
- Step-by-Step Guides: We provide consumers with practical steps and guidance on how to proceed with complaint escalation.
- Joining the BBR Network: For an added layer of support, consider joining our WhatsApp group for real-time updates, tips, and help from other consumers.
At BBR, we believe in the power of collective voices and stand firmly with Indian consumers facing challenges with brands. We also encourage you to tag @bandbajaateraho on platforms like Twitter while escalating complaints, as our reach helps amplify your voice.
Additional Tips for a Faster Resolution
- Maintain Records: Document all interactions with MakeMyTrip. Keep copies of emails, chat screenshots, and any receipts or invoices that support your case.
- Stay Persistent: Sometimes, a single message or email may not do the trick. Keep following up, but always remain polite and factual.
- Avoid Public Anger: While venting frustration is understandable, ensure all public messages are clear, respectful, and professional. This improves the chances of a positive response from the company.
Final Words: Take Control of Your Consumer Rights
The process of resolving issues with MakeMyTrip or any other major service provider can be time-consuming, but staying informed about your rights and knowing the escalation process can give you a stronger position. At BBR, we’re dedicated to providing consumers with essential tools and resources to demand better service and fair treatment. By working together, we can hold companies accountable and improve the customer experience in India.
Whether it’s filing a complaint with the NCH, taking it to social media, or connecting with BBR for added support, make sure your voice is heard. When consumers come together, brands listen. Don’t let unresolved issues linger—take action, demand solutions, and join us in advocating for a fairer marketplace.
BBR is here to support Indian consumers—follow us for more consumer tips, complaint resolution guides, and support in your consumer journey. Tag us, and let’s amplify your voice for a better, consumer-friendly India!
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