Legal Notice Template for Consumer Complaint Against an E-commerce Platform (e.g., Flipkart, Amazon)

[Your Name]
[Your Address]
[City, State, Pin Code]
[Email Address]
[Mobile Number]

Date: [Insert Date]

To,
The Managing Director,
[Flipkart Private Limited]
[Registered Office Address of Flipkart]
[City, State, Pin Code]

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Subject: Legal Notice for Non-Delivery of Paid Order / Defective Product / Refund Issue [Choose as applicable]

Dear Sir/Madam,

I, [Your Name], a resident of [Your Address], am writing this legal notice to bring to your attention the serious issue I have faced with your company, Flipkart, regarding my order no. [Insert Order Number] placed on [Insert Date]. Despite several attempts to resolve this matter through your customer service channels, the issue remains unresolved, leaving me no option but to take legal recourse.

Issue Details:

1. Product Details:
   • Product Name: [Insert Product Name]
   • Order ID: [Insert Order Number]
   • Order Date: [Insert Date]
   • Expected Delivery Date: [Insert Expected Delivery Date]
2. Issue Faced:
   • Non-Delivery of Product: Despite the payment of ₹[Insert Amount] being successfully made, the product has not been delivered to me, and no satisfactory response has been received from your end.
   • Delivery of Defective Product: The product delivered on [Insert Delivery Date] was defective and not as described on your platform. Despite filing a complaint, no action has been taken to replace or refund the amount.
   • Refund Not Processed: After the cancellation of my order on [Insert Date], I was promised a refund of ₹[Insert Amount]. However, despite the lapse of [Insert Time Period], the refund has not been processed.
3. Attempts to Resolve:
   • On [Insert Date], I contacted your customer service team via [Email/Phone/In-App Support] regarding this issue, but I received no proper response.
   • [Mention any other attempts made to resolve the issue.]

Legal Grounds:

Under the Consumer Protection Act, 2019, I am entitled to receive either the product as described or a full refund for the non-delivered or defective product. The failure to deliver the product or process the refund constitutes a breach of the agreement and amounts to unfair trade practices as defined under the Act.

Relief Sought:

I hereby demand that within 15 days from the receipt of this notice:

1. You either deliver the correct product in good condition or process a full refund of ₹[Insert Amount] paid for the order.
2. In case of non-compliance within the stipulated time, I shall be constrained to initiate legal proceedings against your company in the appropriate Consumer Court for relief and compensation, including but not limited to the amount paid, costs of litigation, and damages for mental agony and inconvenience caused.

Conclusion:

Please consider this notice as a final opportunity to resolve the issue amicably. A copy of this notice is being retained for my records, and if required, it will be presented before the appropriate legal forum.

I hope you will address this matter with the seriousness it deserves and resolve the issue without further delay.

Yours sincerely,

[Your Name]
[Signature]
[Enclosures: Copies of relevant documents like order confirmation, payment receipt, screenshots of communication, etc.]

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Steps to Send the Legal Notice:

1. Draft the Notice:
   • Personalize the template with your specific details, such as the order number, date of the incident, and the exact issue faced.
   • Be clear and concise in describing the issue and your demands.
2. Attach Supporting Documents:
   • Include copies of all relevant documents, such as the order confirmation, payment receipts, emails, or any communication with customer service.
3. Send the Notice:
   • Print the notice on plain paper.
   • Sign the notice at the end.
   • Send the notice via registered post with acknowledgment due (AD) to the registered office of Flipkart. This provides proof that the notice was sent and received.
4. Keep Copies:
   • Keep a copy of the legal notice and all supporting documents for your records.
   • Save the postal receipt and acknowledgment as proof of delivery.
5. Wait for a Response:
   • The e-commerce platform typically has 15 days to respond to the legal notice. If they fail to respond or do not provide a satisfactory resolution, you can proceed with filing a complaint in the Consumer Court.
6. Filing a Complaint:
   • If the issue remains unresolved, you can file a complaint with the Consumer Dispute Redressal Commission (CDRC). You will need to provide the legal notice, proof of delivery, and other relevant documents.

This legal notice serves as an official demand for resolution and is the first step before taking the matter to court. It is a strong signal to the e-commerce platform to address your grievance seriously.

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