Consumer Court

Railways fined 1,40,000 with 7% interest and Rs. 25,000 for mental agony and legal expenses for failing to deliver the goods on time

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In the matter of Smt. Lalita Devi vs. Chief Commercial Superintendent, Anand Vihar Delhi (Railways) & Others Case Background:Smt. Lalita Devi filed a complaint against the Railway Department. She alleged deficiency in service for not delivering 20.40 Quintals of ‘Suthani’ (a perishable fruit) booked on 17/10/2017 from Khagadiya Railway Station, Bihar, to Anand Vihar Railway … Read more

Consumer Court battle between an employee and Karnataka Electricity Board(KEB) for a site – Refund 56k, Interest and Litigation cost

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Introduction:In a pivotal moment of personal vindication, the Bangalore Urban II Additional District Consumer Disputes Redressal Commission delivered a landmark verdict on October 21, 2023, in the case CC/322/2022. Filed under Section 35 of the Consumer Protection Act, 2019, the journey toward justice unravelled a tale of persistence, consumer rights, and the ultimate triumph of … Read more

Consumer Court fines Railways for Rs. 4,42,100. Gold and cash were snatched from the reserved compartment.

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Read Original Case in District Forum Introduction:India’s vast railway network, often celebrated for its connective prowess, faced scrutiny due to an unsettling incident—a passenger’s traumatic experience of theft within the supposedly secure confines of a reserved compartment. This incident sparked a legal battle as the affected party sought redress from the Indian Railways, citing negligence … Read more

Senior Citizen Defrauded for 31 Lakh by Bank Employee: Consumer Court Orders Bank to Compensate

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A recent case of financial fraud has come to light, where a senior citizen was defrauded of a whopping 31 lakh rupees by a bank employee. The consumer court has taken cognizance of the matter and has passed a judgment in favour of the victim, ordering the bank to return the entire amount along with … Read more

Passenger gets 25,000 as compensation from Indian Railways for not sending SMS of ticket cancellation before the journey

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Today, we will discuss a recent case RP/997/2021 announced on 2023-12-05 involving the Northern Railway and a passenger who experienced mental agony and harassment due to a deficiency in services. The complainant had booked a ticket and received a cancellation message after the date of the journey, causing significant inconvenience and distress. Upon careful examination … Read more

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