At BandBajaateRaho, we believe consumers deserve what they are promised. Today’s case highlights how a basic warranty claim turned into a 20-day nightmare for Jainam Piparia, a customer who trusted Flipkart SmartBuy — and was left disappointed.
🛑 The Issue
Jainam purchased a Flipkart SmartBuy pedestal fan, which was well within its active warranty period (not even one year old).
However, just 15 days ago, the motor burnt out and the fan stopped working completely. When Jainam reached out to Flipkart to claim warranty service, he expected quick resolution. Instead, he was met with repeated excuses.
As per Jainam:
“I am trying to call and mail them every day. They keep telling me there is some technical issue, so my warranty claim is not registering. It has been 20 days now, I’m left without a fan, and my right to warranty is denied. They keep giving the same answer — that the technical issue exists just for my product.”
This means:
- Warranty claim not being registered.
- Consumer left without a working fan for 20+ days.
- Repeated copy-paste responses from Flipkart.
🙏 What the Consumer Asks
Jainam is not asking for anything extraordinary. He simply wants:
- His warranty honored.
- A proper resolution — repair or replacement of the defective fan.
- An end to the repeated, empty excuses from Flipkart.
📑 Escalation and Complaint
The consumer has escalated the matter through BandBajaateRaho:
- NCH Complaint Docket: TBD (to be updated).
- Union Ministers for Consumer Affairs: Pralhad Joshi (@JoshiPralhad), B.L Verma (@blvermaup), Nimuben Bambhania (@Nimu_Bambhania).
- Secretary, Department of Consumer Affairs: @inidhikhare.
- Consumer Affairs Department Handles: @jagograhakjago @nch1915.
By tagging authorities and major media outlets, we ensure Flipkart cannot brush aside this issue.
🧭 What You Should Do If This Happens to You
If your warranty claim is being denied or delayed with vague excuses, here’s how to fight back:
✅ Keep proof – bill, warranty card, call logs, and email trails.
✅ Escalate internally – demand contact with the grievance officer (mandatory for large e-commerce companies).
✅ File an NCH complaint – Call 1915 or visit consumerhelpline.gov.in.
✅ Approach the Consumer Forum if the issue isn’t resolved within 30 days.
📢 Why This Case Matters
This isn’t just about one pedestal fan. If Flipkart can deny warranty to one customer under the excuse of “technical issues,” what stops them from doing the same to thousands more?
Warranty is a legal right, not a privilege. Denying it is an unfair trade practice under the Consumer Protection Act, 2019.
✊ Final Word
Jainam Piparia deserves justice — and so do all consumers who buy products with the expectation of reliable after-sales service.
At BandBajaateRaho, we’ll keep raising such voices until brands are held accountable.
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