How to file a consumer complaint for railways

Follow below steps:

1. Register a complaint on the Indian Railways website: You can register a complaint on the Indian Railways website by visiting https://railmadad.indianrailways.gov.in/madad/final/home.jsp. You must fill in details such as your name, contact details, PNR number (if applicable), and a brief description of the issue.
2. Contact the Indian Railways helpline number: You can also contact the Indian Railways helpline number, 139, to file a complaint. This number is available 24×7 and you can speak to a customer care executive who will help you file the complaint.
3. Use the Indian Railways mobile app: You can also use the Indian Railways mobile app, such as the IRCTC app, to file a complaint. Download the IRCTC app from the Google Play Store or Apple App Store
4. Visit the nearest railway station: If you prefer to file a complaint in person, you can visit the nearest railway station and meet the station master or any other railway official. Make sure to provide them with all the necessary details and supporting documents related to your complaint.

Once you have filed the complaint, make a note of the complaint reference number provided by the Indian Railways authorities for future reference. You can use this number to track the status of your complaint.

It is important to provide all the necessary details related to your complaint, such as the date and time of the incident, the train number, the coach number, and the nature of the issue, to help the Indian Railways authorities address your complaint more effectively.

Here are the relevant Twitter handles of some of the top officials of Indian Railways in India:

Ashwini Vaishnaw (2021-current), Minister of Railways:

• Twitter handle: @AshwiniVaishnaw
• Link: https://twitter.com/AshwiniVaishnaw

General Manager, Northern Railway:

• Twitter handle: @GM_NRly
• Link: https://twitter.com/GM_NRly

General Manager, North Western Railway:

• Twitter handle: @GMNWRailway
• Link: https://twitter.com/GMNWRailway

Railway Minister’s Office:

• Twitter handle: @RailMinIndia
• Link: https://twitter.com/RailMinIndia

Indian Railways:

• Twitter handle: @RailwaySeva
• Link: https://twitter.com/RailwaySeva

Indian Railways Catering and Tourism Corporation (IRCTC):

• Twitter handle: @IRCTCofficial
• Link: https://twitter.com/IRCTCofficial

Western Railway:

• Twitter handle: @WesternRly
• Link: https://twitter.com/WesternRly

Central Railway:

• Twitter handle: @Central_Railway
• Link: https://twitter.com/Central_Railway

Eastern Railway:

• Twitter handle: @EasternRailway
• Link: https://twitter.com/EasternRailway

Northern Railway:

• Twitter handle: @RailwayNorthern
• Link: https://twitter.com/RailwayNorthern

South Central Railway:

• Twitter handle: @SCRailwayIndia
• Link: https://twitter.com/SCRailwayIndia

South Western Railway:

• Twitter handle: @SWRRLY
• Link: https://twitter.com/SWRRLY

North Western Railway:

• Twitter handle: @NWRailways
• Link: https://twitter.com/NWRailways

Southern Railway:

• Twitter handle: @GMSRailway
• Link: https://twitter.com/GMSRailway

It is important to note that the Twitter handles of officials may change occasionally, and other officials in the hierarchy may be relevant to your specific complaint. So, it is always a good idea to research to find the right official to contact for your particular issue.

Do not forget to tag BBR in your issues through our Twitter handle: https://twitter.com/BandBajaateRaho also share your issue here so that everyone is aware of the issue.

All the best.