If you are unhappy with your insurance company, you can approach the Grievance Redressal Officer of its branch or any other office that you deal with.
You are required to submit your complaint in writing along with the necessary support documents.
Take a written acknowledgement of your complaint with the date. The insurance company should deal with your complaint within 15 days.
If that does not happen or if you are unhappy with their solution you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
Toll Free Number 155255 (or) 1800 4254 732
or
Send an e-mail to complaints@irda.gov.in
In order to make use of the Integrated Grievance Management System:
Register and monitor your complaint at
Alternatively, you may send a letter to IRDAI with your complaint:
Please fill up and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to: The GM IRDAI.
The General Manager, Consumer Affairs Department – Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India (IRDAI)
3-5-817/818, United India Towers,
9th Floor, Hyderguda,
Basheerbagh,
Hyderabad – 500 032
For more information please visit http://www.policyholder.gov.in/Ombudsman.aspx
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