At BandBajaateRaho, we exist to amplify real consumer voices — especially when those voices are ignored by the very brands they trusted.
Today, we’re sharing a story that many online shoppers may relate to — a frustrating, mentally exhausting, and unresolved delivery issue with a company as reputed as Tata CLiQ.
🚚 The Never-Ending Wait: A Real Consumer’s Experience
Ashish Tewari, a customer who placed a prepaid order (Order ID: ********63) on 27th July 2025, was promised delivery by 1st August 2025. That date has come and gone.
But here’s the twist: every single day, the Blue Dart tracking (ID: *********73) says the package is “Out for Delivery.” And every evening? The status magically flips to “Delivery Failed” or “Shipment Delayed/Misroute.”
➡️ No one shows up.
➡️ No one calls.
➡️ No resolution.
This pattern has been repeating for over a week. When Ashish contacted Tata CLiQ customer support, they promised:
“It will be resolved in 2 days.”
That promise, too, was false. Instead of a solution, there have been excuses, fake updates, and silence.
“Honestly, I’m exhausted by this whole Tata CLiQ experience now. It feels like pure harassment.”
– Ashish Tewari
Coming from a Tata-brand company, such careless behavior and lack of ownership is not just disappointing — it’s unacceptable.
🧭 What You Can Do If This Happens to You
Unfortunately, this is not an isolated case. If you’re facing a similar problem, here’s how you can take control:
✅ 1. Document Everything
- Save screenshots of order confirmation, tracking updates, emails, and chat conversations.
- Note every date, time, and promise made.
✅ 2. Contact Customer Support — But Don’t Stop There
- Call or email Tata CLiQ. Ask for a resolution timeline in writing.
- Push for escalation to a Grievance Officer (legally required under Consumer Protection laws).
- Reach out to the courier (in this case, Blue Dart) using your tracking ID.
✅ 3. Tag & Escalate on Social Media
Brands often respond faster when their reputation is at stake.
Use platforms like X (Twitter), Instagram, and LinkedIn, and tag:
- @tatacliq
- @tatacliqfashion
- @tatacliqcare
- Individuals like Swapnil Sant, part of Tata CLiQ’s leadership.
Use hashtags like:
#Tatacliq #ConsumerAwareness #CustomerExperience #OnlineShoppingFail
📢 Let’s Amplify Ashish’s Voice
Ashish didn’t stay silent — he shared his story on LinkedIn, and it’s our turn to support him.
At BandBajaateRaho, we believe in community-driven accountability. The more we share, tag, comment, and raise our voices, the less likely companies will get away with such behavior.
📌 Know Your Rights
Under the Consumer Protection Act, 2019, and E-commerce Rules:
- The brand must acknowledge a complaint within 48 hours.
- It must be resolved within 30 days.
- If the order is not delivered, you’re legally entitled to a full refund.
If Tata CLiQ fails to respond:
- File a complaint at National Consumer Helpline (NCH).
- Or file a case at your local Consumer Forum.
🙌 Be the Change: Support & Share
Consumer rights aren’t just laws — they’re protections earned over time. But they only work when we use them.
👉 Support Ashish’s post by liking, commenting, and resharing it.
👉 Share your own story on our platform, and let BBR amplify it.
Together, we can make brands listen. Together, we Amplify.
#Tatacliq #ConsumerAwareness #CustomerExperience #OnlineShoppingFail #BandBajaateRaho
BBR is largest active consumer community. Amplifying consumer voice since 2018.