Welcome to BBR
Largest Active Consumer Community of India
Hello and Welcome to BBR, the largest active consumer community in India. First thing first, if you are facing any issue as a customer, then you are at the right place. Click on the social icons above and connect with us.
We work with customers to amplify their voice through social media network, of 30,000+ customers community on various social media platform. Scroll to check the basic guide for customer issues.
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Simple Guide for resolving customer complaints online and offline
Below are general Instructions applicable to all issues, so please read them and use them as applicable in your situation.
Step 1:
Raise the issue with the manufacturer or service provider. Record the complaint number(this will be useful in future).
If your complaint is done on call, then record the call after telling the customer rep about recording.
Write an email to the escalation team (check with the customer rep for the email). After this wait for a couple of days, then send a reminder.
Also, when you log a complaint first time, share it on X (Twitter) and LinkedIn. Always make sure, that our handles are tagged. You can also share it on our WhatsApp Group to increase visibility of your post.
You are encouraged to re-post the fellow consumers post wherever you encounter it.
You can easily support us, by clicking the button below:
Step 2:
When there is no proper response, log a complaint in NCH.
It’s free of cost. NCH acts as a bridge between the consumer and the other party. Many times consumers get issues resolved on this step.You can register Complaint in NCH using Whatsapp, Click Here
We have created a detailed video on our channel for the exact steps, check it below:
Step 3:
You should wait for a few days, as NCH may take time to send your issue to the concerned party. Generally it takes 2-3 weeks to get a response from the brand.
You can post once per day with the docket number from NCH and tag BBR handle.
To amplify further, tag BBR, so that your issue gets amplification, which may help in getting attention from the brands quicker.
Step 4:
If the response is not satisfactory by the concerned party on NCH, then the next step is to go to consumer court. You can visit your city’s consumer court or complain online also using government website e-Jagriti.
Consumer court generally takes a long time, so have patience if you are planning to log a consumer court case either through your district forum or through online mode using e-Jagriti.
You can check out some of the consumer court cases wins which are available publicly and we researched online here:
Check this detailed video from National Information Centre on the CONFONET:
Check this detailed video from National Information Centre on EDakhil:
Do’s:
- Help Others. When your issues are resolved, go ahead and help others with retweets, shares and tagging us. Share this post in your family WhatsApp groups, so that others can also be benefited. Join BBR Whatsapp Group .
- Encourage us with your support, ways to support us here
Don’t s:
- Do not SPAM. Sending messages repeatedly in very short intervals will not get faster results rather all platforms will mark your message as spam and will not be able to help.
- Avoid abuses. Frustration is obvious in this situation, but let us understand people reading your messages on the other side will not solve issues faster if they see abusive language. BBR will not amplify such messages.
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