This is the consumer issue raised on X, tagging @JagoGrahakJago . Sharing in this post for more amplification.
Shared by X user: @nit223344 :
Issue Raised: I ordered a Lotus Biscoff Family pack and instead of family pack you guys send the snack pack. @zeptocares @ZeptoNow . And also when try to contact with customer care they simply send an automated message without any resolution. @jagograhakjago please help me resolve this issue. https://t.co/b0decRiCCH
Link to the X post: https://twitter.com/nit223344/status/2002223787249709451
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