Recommendations for consumer issues in India

Here is our recommendation, which may help you.

Please follow the following simple steps 👇, if any of them are already done, go to next one.

Share the issue in a post, tagging us on below handles on X and Linkedin
- X(BBR) – 34K+ followers
- Linkedin – 6K+ connections
Ask us to create a post for you on Social Media handles to amplify your issue
- Click here for the details to get a post created by BBR
Share the issue on BBR Amplify mobile app
- Click here for details of BBR Amplify mobile app
Repost the issues shared by our handles on X, Linkedin and add power to the voice of consumers.
Please note, due to large number of posts in which we are tagged not all posts may be visible. You can use priority repost service click below
- PRIORITY REPOST SERVICE

Share your complete issue clicking below, so that whole internet and consumers accessing the BBR page know the real truth of the brands who are taking consumers for granted:
- SHARE YOUR ISSUE

Log a complaint for free in NCH (National Consumer Helpline). This should be the first formal step for complaint. It is a government initiative and helps in many cases.
- Read details here

Call your bank, if the refund is stuck and ask them to charge back by raising a dispute on the transaction. That may help you to get the money back quicker.
- Read details here

If any of the above is not working, then you can also file a consumer court case online using the E-JAGRITI portal from Government Of India.
- E-JAGRITI

Connect with BBR community:

Website: https://bandbajaateraho.com
X/Twitter (34000+) : https://x.com/BandBajaateRaho and https://x.com/UnitedGrahak
Linkedin (6000+): https://www.linkedin.com/in/bandbajaateraho/
WhatsApp Group : https://t.co/Zr72bhOu7R
Telegram Channel: https://tinyurl.com/bbr-telegram
Youtube: https://www.youtube.com/@bandbajaateraho
Facebook: https://www.facebook.com/bandBajaateRaho
Instagram: https://www.instagram.com/voiceofconsumers/
For personally connecting with me and discussing your issue, click below:
- Connect With Saurabh

Disclaimers:
We do not take any guarantees of solving issues, only amplification.
When you share any issue on BBR platform, you declare the issue is genuine.

FAQs

What are my basic consumer rights in India??

Under the Consumer Protection Act, 2019, you have the right to safety, information, choice, to be heard, and to seek redressal against unfair practices.

Who is considered a consumer?

Anyone who buys goods/services for personal use (not resale) and pays for it fully or partially.

Can I file a complaint without a bill?

Yes, but proof like bank statements, emails, or screenshots strengthens your case.

Where can I file a consumer complaint online?

Use https://e-jagriti.gov.in/ Portal to file complaints in consumer courts digitally.

What if my bank ignores my complaint?

Escalate to Reserve Bank of India via the Banking Ombudsman Scheme.

What if network provider overcharges me?

You can demand refund + compensation.

What proof should I always keep?

Bills/invoices
Screenshots
Emails
Call recordings (if legal)

What is the email id for the Nodal Officer for Amazon Pay ?

Principal Nodal Officer Email – amazonpay-nodal-officer@amazonpay.in

What is the email id for the grievance officer for Amazon India ?

Amazon India grievance officer Email: grievance-officer@amazon.in

What are the email ids for escalating Indigo Airlines issues ?

Customer.experience@goindigo.in;

Nodal Officer, nodalofficer@goindigo.in;

Appellate Authority, appellateauthority@goindigo.in;

Where can I complain about my issue with airlines in India ?

Register a complaint on AirSewa:
https://airsewa.gov.in/#/grievance/grievance-redressal

This is from the Government of India, DGCA.
Use hashtag #airsewa in your complaints on X and Facebook, they are tracked by department as per the airsewa website

Where can I escalate the complaint with redbus ?

Support-Specific Grievance Officer Email: grievanceofficer@redbus.in

How can I escalate my OLA complaint?

In case any query or complaint is unresolved or if you did not receive a satisfactory response from the 24*7 support, you can escalate the matter to Grievance Oﬃcer and nodal officer by sharing the details of the complaint ticket created.

Details of the Grievance officer: Email id : grievance@olacabs.com
Details of the Nodal officer: nodal.officer@olacabs.com

If I am a victim of cyber fraud, what should I do?

If you are a victim of cyber fraud, report it immediately by calling 1930 or visiting http://cybercrime.gov.in

I am not satisfied by the claim rejection from Insurance Company, where can escalate my issue?

You can reach out to Insurance Ombudsman and submit a complaint online https://cioins.co.in/Complaint
Or reach out to them through email/post also. Check the email/address here for your region: https://www.cioins.co.in/Ombudsman
Before you submit your grievance to Insurance Ombudsman:
You should have made a complaint to Insurance Company/Insurance Broker
Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;
OR You are not satisfied with the response given by Insurance Company/Insurance Broker
The complaint is being made to the Insurance Ombudsman within one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
OR (b) Expiry of one month of filing the complaint if the Insurer fails to reply
The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.

Saurabh - Founder, BBR

BBR is largest active consumer community. Amplifying consumer voice since 2018.

Recommendations for consumer issues in India

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