How to file a consumer complaint against Airtel

How to Contact Airtel Customer Care in India: Step-by-Step Guide

1. Dial 121 or 198: If you are an Airtel customer and have any issues related to your Airtel services, you can call Airtel customer care at 121 or 198 from your Airtel number. This service is available 24×7.
2. Visit the Airtel website: If you prefer to contact Airtel customer care through the website, you can visit the Airtel website and click on the “Contact Us” link at the bottom of the page. This will take you to the customer care page, where you can find different options to contact Airtel customer care.
3. Email Airtel customer care: If you prefer to contact Airtel customer care through email, you can send an email to their customer support email address at 121@in.airtel.com. Make sure to include your Airtel number and a brief description of your issue in the email.
4. Chat with Airtel customer care: If you prefer to chat with Airtel customer care, you can visit the Airtel website and click on the “Chat” icon at the bottom right corner of the page. This will take you to the chat window, where you can chat with an Airtel customer care representative.
5. Airtel Thanks App: Another way to contact Airtel customer care is through their “Airtel Thanks” app. You can download this app from Google Play Store or Apple App Store, and use it to manage your Airtel account and contact customer care.
6. Twitter Handle: Tag Airtel official handle @Airtel_Presence along with our handle @bandbajaateraho in your issues.

When contacting Airtel customer care, make sure to provide them with all the necessary details related to your issue, such as your Airtel number, the nature of the problem, and the time and date when the problem occurred. Also, make a note of the complaint reference number provided by the customer care executive for future reference.

Here are the links to the Airtel website and the “Airtel Thanks” app:

Airtel website: https://www.airtel.in/

Airtel Thanks App on Google Play Store: https://play.google.com/store/apps/details?id=com.myairtelapp

Airtel Thanks App on Apple App Store: https://apps.apple.com/in/app/myairtel-recharge-bill-pay/id1216954796

If you are facing any issues with Airtel services and want to file a consumer complaint, you can follow the steps below:

1. Contact Airtel customer care: Before filing a formal complaint, you can try to resolve your issue by contacting Airtel customer care. You can call their toll-free number 121 or 198 from your Airtel number or send an email to their customer support email address.
2. Register a complaint with Airtel: If you are not satisfied with the resolution provided by customer care, you can register a complaint with Airtel. You can do this by visiting their website and filling out the complaint form, or by sending an email to their customer support email address with details of your complaint.
3. File a complaint with the Telecom Regulatory Authority of India (TRAI): If your complaint is not resolved by Airtel within a reasonable timeframe, you can file a complaint with TRAI. You can do this by visiting the TRAI website and filling out the online complaint form, or by calling their toll-free number 1800-112-112.
4. File a complaint with the Consumer Forum: If your complaint is not resolved by Airtel or TRAI, you can file a complaint with the Consumer Forum. You can do this by visiting the nearest consumer court and filing a complaint in writing along with supporting documents and evidence.

It is important to keep a record of all your communications with Airtel, including details of your complaint, the date and time of communication, and the name of the person you spoke to. This will help you in case you need to escalate your complaint further.

Airtel Appelate Details

You can file a legal appeal with the Appellate  Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Points to Remember:

• While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
• The appeal should be filed within 90 days of the expiry of the complaint or request resolution time specified by the complaint centre.
• The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

Mobile https://www.airtel.in/mobile-appellate

Broadband https://www.airtel.in/broadband-appellate-support

Airtel Thanks: Content Grievenace Redressal Mechanism

If you have any grievance or concerns with respect to  any content available on Airtel Thanks, please write to our Grievance  Officer at the below mentioned email ID.

Grievance Officer

Name – Nitin Grover

Email – Content.Grievance@airtel.com

Address – Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:

1. Title of the Content and Episode number (if any);
2. Description and nature of complaint.
3. Date and Time (if any)
4. Your name and contact details.

Note: The source for all data is Airtel’s official website https://www.airtel.in/