This is the consumer issue raised on X, tagging @JagoGrahakJago . Sharing in this post for more amplification.
Shared by X user: @nitin_goyal25 :
Issue Raised: @IRCTCofficial @RailMinIndia @RailwaySeva @RailMadad @AshwiniVaishnaw @jagograhakjago This is a big question on the whole IRCTC system, useless guys are there , the character is showing here of the IRCTC employee which is handling issues like this way
One person is struggling for his refund for 45 days and the complete system is just giving false commitment
Link to the X post: https://twitter.com/nitin_goyal25/status/1998621468176105495
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