This is the consumer issue raised on X, tagging @JagoGrahakJago . Sharing in this post for more amplification.
Shared by X user: @Ananddwivedi01 :
Issue Raised: Dear Zepto,
I received a torn packet but @ZeptoNow @zeptocares refused to accept it. The delivery agent accepted that the packet was torn. All related pictures are attached herewith.
@jagograhakjago
@nch1915 https://t.co/5NNE7CFv4u
Link to the X post: https://twitter.com/Ananddwivedi01/status/1984491980689485988
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