This is the consumer issue raised on X, tagging @JagoGrahakJago . Sharing in this post for more amplification.
Shared by X user: @AshkKr88 :
Issue Raised: @Swiggy @SwiggyCares @SwiggyTech @rohitisb @harshamjty @jagograhakjago @consumercourtin 2. How does an order get automatically canceled? Is it product gap or tech issue which support mentioned?
3. What is the policy that states a helpdesk can only issue refunds and cannot resolve the issue? So, they are implying that a refund is a solution instead of service.
Link to the X post: https://twitter.com/AshkKr88/status/1989528129862615492
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