This is the consumer issue raised on X, tagging @JagoGrahakJago . Sharing in this post for more amplification.
Shared by X user: @Nkumar_n :
Issue Raised: @IndiGo6E damaged my perfectly working suitcase (broken handle, 2 holes in hardcase). Offering a 1000 voucher when a replacement costs 3.5K is flimsy and unacceptable. I demand full compensation. Escalating to the Nodal Officer @jagograhakjago @DGCAIndia https://t.co/GmXPESJkAW
Link to the X post: https://twitter.com/Nkumar_n/status/1991381407659356625
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