Share your Issue

Faulty product @ 1.1 Lac

I have purchased Sony home audio system purchased on 04/10/2023 for approximately ₹1,10,000, consisting of:• Sony HT-A3000 Soundbar • Sony SA-SW3 Wireless Subwoofer • Sony SA-RS5 Rear Speakers (2 Nos.)Despite being a premium Sony product, I have faced repeated failures and recurring defects in the system, particularly in the subwoofer and soundbar.Service History:Subwoofer (SA-SW3)Warranty Period Repair – Repaired during warranty period (record available with Sony). 20/11/2024 – Power board fire; component-level repair carried out. Paid ₹1,298. 15/11/2025 – Woofer opened and power board resoldering carried out. Repair charges were initially demanded but later waived after escalation. 06/12/2025 – SMPS board replaced. Paid ₹3,410. 07/05/2026 – Product failed again and is presently under service.Soundbar (HT-A3000)18/08/2025 – AMP board replaced. Paid ₹6,688. 14/06/2026 – Product failed again and is presently under service.Thus, the subwoofer has suffered repeated board-level failures despite multiple repair attempts, while the soundbar has also experienced repeated failures requiring major component replacement.Additionally, I have incurred repair expenses of approximately ₹11,396 apart from the original purchase cost.Most importantly, the products have cumulatively remained with the service centre for well over 140 days, causing substantial inconvenience, loss of use, repeated follow-ups, and complete loss of confidence in the reliability of the product.I would also like to record that when the latest complaints were registered, I specifically requested a permanent resolution in the form of a full refund or replacement rather than another repair attempt. The repeated recurrence of similar failures demonstrates that previous repairs have not provided a durable solution.Since no satisfactory resolution has been provided despite repeated escalations.

Defective Wall Fan – False Allegation & Refund Request

Despite two replacements and multiple service visits, my Crompton wall fan continues to have the same noise issue. Instead of resolving the defect, the company has blamed me for improper handling.This allegation is false. I have always switched off the fan before adjusting its position. I have never adjusted or moved the fan while it was running.During several service visits, Crompton technicians themselves adjusted the fan manually by hand. Later, another technician instructed me to loosen the screw with a screwdriver, adjust the position, and tighten it again. I even contacted Crompton on WhatsApp to confirm the correct method, and their official support also instructed me to switch off the fan, loosen the screw with a screwdriver, adjust the fan, and tighten it again. I have screenshots of this conversation.Therefore, blaming me for improper handling is unfair and without evidence. The repeated failure even after two replacements clearly indicates a defect in the product or service. I request a full refund along with appropriate compensation for the mental harassment, inconvenience, and time wasted due to repeated service visits and false allegations.

JioFiber repeatedly unresolved for 10+ days despite 3 service requests

My JioFiber Broadband ID 912679796146 has been down since 17 June 2026. Despite raising three service requests (SR00002LVWFU, SR0000395SKF and SR000039B4EX), no permanent resolution has been provided. Two requests were closed without informing me and had to be reopened. The assigned engineer has repeatedly rescheduled visits and no responsible officer has contacted me.This is not the first occurrence. Earlier, my connection remained down for 44 days (05 Mar–18 Apr 2026), requiring DoT grievance and appeal. The issue was resolved only after I personally followed up and paid Rs.300.Now the same pattern is repeating. Local representatives demand payment before resolving the issue, responsibility is shifted between different people, calls often go unanswered, and commitments are repeatedly broken.I request Reliance Jio to assign a responsible officer, restore the service without unauthorized charges, compensate for the repeated disruption, and investigate the conduct of the local service team.

Defective Crompton Wall Fan – Persistent Abnormal Noise Despite Multiple Repairs and Replacement

I purchased a Crompton Highspeed Torpedo Wall Fan, which has been facing a persistent abnormal noise issue. The product has been serviced multiple times and even replacement have been provided, but the same problem reappears within a few days. The fan again started making abnormal noise just 10 days after the last service. This indicates a manufacturing defect and deficiency in service. Despite repeated complaints, the issue remains unresolved, causing inconvenience and mental harassment. I request a permanent resolution through replacement of the product with a defect-free unit or a full refund along with appropriate compensation.